The scale of disruption keeps growing, and so does the cost of handling it manually.
The operating system for airline disruption management Every IROP handled.
Every IROP handled.
Before it becomes a headline.
Your team shouldn't be solving a disruption. Nexa automates the full response. Passengers assigned, rooms booked, transport dispatched, spend governed. Operators intervene only when it matters.
Works with
The disruption reality
Travel disruption is growing. Passenger expectations are rising. Regulators are tightening.
Most airlines are still managing IROPs with phone calls, spreadsheets, and third-party companies.
Hotel, transport, compensation, and goodwill add up fast when nobody is governing spend.
That's 90 minutes of passengers waiting at the gate while your team works the phones.
Who this is built for
One workspace for the teams carrying the disruption.
Designed for the people who need the same decision trail at different moments of the event.
Airline OperationsAirport TeamsProcurementFinanceCustomer CareGround Transport
The Nexa platform
Five products. One disruption control layer.
Ops, Rooms, Guest, Rides, and Pay work together. Nothing falls through the cracks. Nothing happens without a trace.
NX 1247 · MEX 162 passengers
Hotel assignment
151 confirmed Guest notifications
148 delivered Transport dispatch
3 routes live Exceptions
12 need review One record. The whole event.
The command layer. Segments passengers, launches all flows simultaneously, and surfaces exceptions with full context, in real time. Every team sees the same record.
Best match · 162 pax Room + ride total
Holiday Inn Aeropuerto
$101 / night
Hotel Plaza Terminal
$112 / night
Suites Centro
$123 / night
Search. Rank. Book.
Nexa searches hotel inventory across multiple sources simultaneously - GDS, bedbanks, airline contracts, and Nexa direct contracts with hotels. AI-powered ranking enforces your policies automatically. Every affected passenger assigned and booked in one operation.
Message sent Select your approved hotel
Room, voucher, and ride details in one self-service flow.
Accept room Book ride Request help
One notification. Everything the passenger needs.
Passengers receive notifications via email, WhatsApp, and/or SMS with a link to a self-service app. No download required. They accept or decline their assigned room, view hotel details, book ground transport, and contact support if needed.
NX 1247 · 3 routes Booked via Guest app
Airport → Holiday Inn
38 seats
Airport → Hotel Plaza
27 seats
Hotels → Terminal (return)
41 seats
Airport to hotel. Hotel to airport. Handled.
Ground transport is coordinated alongside hotel selection, not after it. Transport cost factors into every hotel recommendation, so total spend is optimized, not just room rate. Passengers book directly from the Nexa Guest app.
NX 1247 · Compensation Total $37.1k
Meal vouchers · 162 pax
$8.2k Auto
Hotel nights · 151 rooms
$24.1k Auto
Goodwill · 12 exceptions
$4.8k Review
Compensation issued with full control.
Nexa Pay manages vouchers, reimbursements, and policy-based compensation without forcing finance teams into manual cleanup. Every issued amount is linked to the disruption event, passenger outcome, and approval logic that triggered it.
When a disruption hits at midnight, I don’t want my team on the phone with hotels. I want them focused on the eight passengers who need a real decision not the 200 that don’t.Airline Operations Director · Middle East carrier · Pilot program participant
Platform capabilities
Built for the conversation with finance the next morning.
Intelligence
AI that shows its work
Every recommendation includes the reasoning. Accept, adjust, or override your call, always logged.
Rules
Your policy. Automatically.
EU261, internal contracts, tier thresholds. Configured once, enforced on every case. No interpretation gaps at 2am.
✓ Delay > 3h → meal voucher
✓ Cancellation → rebook < 24h
✓ Pax > 100 → ops lead alert
Goodwill > €150 → approval required
Communication
Passengers know. Before they ask.
Notification by email, WhatsApp, and/or SMS. Room, transport, expenses, and support in one self-service app.
EMAIL sent 14:22
SMS delivered 14:24
WHATSAPP read 14:25
Compliance
Every decision has a name on it.
Automated, approved, or overridden. Every action logged with timestamp and actor. Finance and compliance have the answer before they ask the question.
14:22:04 Rule fired → voucher issued Auto
14:25:11 Rebook approved — 184 pax Approved
14:31:02 PNR-4421 upgraded — J. Alcázar Override
Integration & orchestration
Runs alongside what you have. Replaces nothing you depend on.
API, file-based feeds, or manual intake. Connects to your ERP, PNR, and flight data without rip-and-replace.
Integration & orchestration
Fits your operations. Not the other way.
GDS, bedbanks, and direct contracts searched simultaneously. Total cost room plus transport optimized on every booking.
See the platform → AI assistance Intelligent guidance
Next best action surfaced with reasoning visible. Accept, adjust, override.
Automated when appropriate Standard cases: zero clicks
Policy-compliant flows run automatically. Exceptions surface for judgment.
Human control Always one click away
Pause, reroute, or override any action. No action happens behind your back.
Full accountability No action without a trace
Every intervention: explicit, attributable, recorded. Compliance built in.
Pilot program
See it run on your operation before you commit to anything.
Pilot program
What a pilot proves before rollout.
Your data. Your policies. Your disruption scenarios. Three weeks. Real decisions. No lab scenarios.
Plan a pilot → Pilot validation flow
Week 1 — Connect inputs: flight data, passenger records, hotel contracts, policies
Week 2 — Configure tier handling, approval rules, transport, spend limits
Week 3 — Validate with ops, finance, and procurement in the same workspace
Pilot scope 1
disruption workspace across operations, finance, and procurement
Week 1 Connect your real inputs
Flight data, passenger records, hotel contracts, and policies via API, file feed, or manual import.
Week 2 Configure policies and approval rules
Tier handling, spend thresholds, approval chains, transport constraints as your operation actually runs.
Week 3 Validate with your team
Hotel ranking, messaging, transport, exceptions, audit trail with ops, finance, and procurement before any rollout decision.
30 minutes. Your operation. No generic demo.
We'll walk through your disruption profile, passenger tiers, and exception flows not a scripted tour.
Live product walkthrough
See all five products working together across one disruption response flow.
Tailored to your airline
We focus the session on your operation, control model, and rollout questions.