The scale of disruption keeps growing, and so does the cost of handling it manually.
The operating system for airline disruption management Every IROP handled.
Every IROP handled.
Before it becomes a headline.
Your team shouldn't be calling hotels at 2am. Nexa automates the full response. Passengers assigned, rooms booked, transport dispatched, spend governed. Operators intervene only when it matters.
Works with
The disruption reality
Travel disruption is growing. Passenger expectations are rising. Regulators are tightening.
Most airlines are still managing IROPs with phone calls and spreadsheets.
Current traction Pilots underway
Built with airline teams and structured for governed rollout.
Hotel, transport, compensation, and goodwill add up fast when nobody is governing spend.
That's an hour of passengers waiting at the gate while your team works the phones.
Who this is built for
One workspace for the teams carrying the disruption.
Designed for the people who need the same decision trail at different moments of the event.
Airline OperationsAirport TeamsProcurementFinanceCustomer CareGround Transport
The Nexa platform
Five products. One disruption control layer.
Ops, Rooms, Guest, Rides, and Pay work together. Nothing falls through the cracks. Nothing happens without a trace.
Disruption board 4 actions live
Passengers segmented
162 Hotel flow launched
93% Exceptions held for review
12 One record. The whole event.
The command layer. Segments passengers, launches all flows simultaneously, and surfaces exceptions with full context, in real time. Every team sees the same record.
Hotel ranking Policy aware
Holiday Inn Aeropuerto
88
Hotel Plaza Terminal
72
Suites Centro
61
Search. Rank. Book.
Nexa searches hotel inventory across multiple sources simultaneously - GDS, bedbanks, and airline contracts. AI-powered ranking enforces your policies automatically. Every affected passenger assigned and booked in one operation.
Message sent Select your approved hotel
Room, voucher, and ride details in one self-service flow.
Accept room Book ride Request help
One notification. Everything the passenger needs.
Passengers receive a single notification - email, WhatsApp, or SMS - with a link to a self-service app. No download required. They accept or decline their assigned room, view hotel details, book ground transport, and contact support if needed.
Ground coordination Live capacity
Airport to zone A
76%
Zone A to overflow hotels
54%
Return trip to terminal
81%
Airport to hotel. Hotel to airport. Handled.
Ground transport is coordinated alongside hotel selection, not after it. Transport cost factors into every hotel recommendation, so total spend is optimized, not just room rate. Passengers book directly from the Nexa Guest app.
Voucher oversight Spend controlled
Meal vouchers
87%
Hotel compensation
64%
Manual exceptions
38%
Compensation issued with full control.
Nexa Pay manages vouchers, reimbursements, and policy-based compensation without forcing finance teams into manual cleanup. Every issued amount is linked to the disruption event, passenger outcome, and approval logic that triggered it.
Platform capabilities
Built for the conversation with finance the next morning.
Est. savings €47,200
Intelligence
AI that shows its work
Every recommendation includes the reasoning. Accept, adjust, or override. Your call, always logged.
Delay > 3h → meal voucher
Cancellation → rebook < 24h
Pax > 100 → ops lead alert
Goodwill > €150 → approval required
Rules
Your policy. Automatically.
EU261, internal contracts, tier thresholds. Configured once, enforced on every case. No interpretation gaps at 2am.
Email sent 14:22
SMS delivered 14:24
WhatsApp read 14:25
Communication
Passengers know. Before they ask.
One notification on email, WhatsApp, or SMS. Room, transport, and support, all in one self-service link. No app. No queue.
14:22:04 Rule fired → voucher issued
14:25:11 Rebook approved · 184 pax
14:27:39 Pax notified (3 channels)
14:31:02 PNR-4421 upgraded · J. Alcázar
Compliance
Every decision has a name on it.
Automated, approved, or overridden. Every action logged with timestamp and actor. Finance and compliance have the answer before they ask the question.
Integration & orchestration
Fits your operations. Not the other way.
Runs alongside what you have. Replaces nothing you depend on. API, file-based feeds, or manual intake. Connects to your ERP, PNR, and flight data without rip-and-replace. GDS, bedbanks, and direct contracts searched simultaneously. Total cost (room plus transport) optimized on every booking.
- REST API
- File-based feeds
- Manual intake
- PNR sync
- ERP compatible
Intelligent guidance
Next best action surfaced with reasoning visible. Accept, adjust, override.
Standard cases: zero clicks
Policy-compliant flows run automatically. Exceptions surface for judgment.
Always one click away
Pause, reroute, or override any action. No action happens behind your back.
No action without a trace
Every intervention: explicit, attributable, recorded. Compliance built in.
Pilot program
Plan a pilot What a pilot proves before rollout.
Your data. Your policies. Your disruption scenarios. Three weeks. Real decisions. No lab scenarios.
Connect your real inputs
Flight data, passenger records, hotel contracts, and policies via API, file feed, or manual import.
Validate with your team
Hotel ranking, messaging, transport, exceptions, and audit trail. Validated with ops, finance, and procurement before any rollout decision.
30 minutes. Your operation. No generic demo.
We'll walk through your disruption profile, passenger tiers, and exception flows. Not a scripted tour.
Live product walkthrough
See all five products working together across one disruption response flow.
Tailored to your airline
We focus the session on your operation, control model, and rollout questions.