Every IROP handled.
Before it becomes a headline.

Your team shouldn't be solving a disruption. Nexa automates the full response. Passengers assigned, rooms booked, transport dispatched, spend governed. Operators intervene only when it matters.

Works with

Travel disruption is growing. Passenger expectations are rising. Regulators are tightening.

Most airlines are still managing IROPs with phone calls, spreadsheets, and third-party companies.

Passengers disrupted globally in 2024 40M

The scale of disruption keeps growing, and so does the cost of handling it manually.

Average cost per passenger in unmanaged IROPs $450+

Hotel, transport, compensation, and goodwill add up fast when nobody is governing spend.

Average time to first hotel assignment, manually 90 min

That's 90 minutes of passengers waiting at the gate while your team works the phones.

One workspace for the teams carrying the disruption.

Designed for the people who need the same decision trail at different moments of the event.

Airline OperationsAirport TeamsProcurementFinanceCustomer CareGround Transport

Five products. One disruption control layer.

Ops, Rooms, Guest, Rides, and Pay work together. Nothing falls through the cracks. Nothing happens without a trace.

NX 1247 · MEX 162 passengers
Hotel assignment
151 confirmed
Guest notifications
148 delivered
Transport dispatch
3 routes live
Exceptions
12 need review
Operations Control

One record. The whole event.

The command layer. Segments passengers, launches all flows simultaneously, and surfaces exceptions with full context, in real time. Every team sees the same record.

  • Automatic passenger segmentation
  • Simultaneous hotel + transport launch
  • Exception queue with context pre-loaded
  • Complete audit trail
Best match · 162 pax Room + ride total
Holiday Inn Aeropuerto
$101 / night
Hotel Plaza Terminal
$112 / night
Suites Centro
$123 / night
Hotel Sourcing

Search. Rank. Book.

Nexa searches hotel inventory across multiple sources simultaneously - GDS, bedbanks, airline contracts, and Nexa direct contracts with hotels. AI-powered ranking enforces your policies automatically. Every affected passenger assigned and booked in one operation.

  • Multi-source inventory search
  • AI-powered policy-aware ranking
  • Total cost: room and transport, not just room rate
Message sent Select your approved hotel

Room, voucher, and ride details in one self-service flow.

Accept room Book ride Request help
Passenger Experience

One notification. Everything the passenger needs.

Passengers receive notifications via email, WhatsApp, and/or SMS with a link to a self-service app. No download required. They accept or decline their assigned room, view hotel details, book ground transport, and contact support if needed.

  • No-download self-service app
  • Accept, decline, or book transport directly
  • Automatic updates when the flight situation changes
NX 1247 · 3 routes Booked via Guest app
Airport → Holiday Inn
38 seats
Airport → Hotel Plaza
27 seats
Hotels → Terminal (return)
41 seats
Ground Transport

Airport to hotel. Hotel to airport. Handled.

Ground transport is coordinated alongside hotel selection, not after it. Transport cost factors into every hotel recommendation, so total spend is optimized, not just room rate. Passengers book directly from the Nexa Guest app.

  • Transport cost factored into every hotel recommendation
  • Passenger-initiated booking from the Nexa Guest app
  • Multiple transport providers per market
NX 1247 · Compensation Total $37.1k
Meal vouchers · 162 pax
$8.2k Auto
Hotel nights · 151 rooms
$24.1k Auto
Goodwill · 12 exceptions
$4.8k Review
Spend & Vouchers

Compensation issued with full control.

Nexa Pay manages vouchers, reimbursements, and policy-based compensation without forcing finance teams into manual cleanup. Every issued amount is linked to the disruption event, passenger outcome, and approval logic that triggered it.

  • Meal, hotel, and goodwill compensation governed by rules
  • Voucher issuance tied directly to the passenger handling flow
  • Full auditability from approval threshold to redemption status
When a disruption hits at midnight, I don’t want my team on the phone with hotels. I want them focused on the eight passengers who need a real decision not the 200 that don’t.
Airline Operations Director · Middle East carrier · Pilot program participant

Built for the conversation with finance the next morning.

Intelligence

AI that shows its work

Every recommendation includes the reasoning. Accept, adjust, or override your call, always logged.

AI recommendation — NX1247
Rules

Your policy. Automatically.

EU261, internal contracts, tier thresholds. Configured once, enforced on every case. No interpretation gaps at 2am.

Delay > 3h → meal voucher
Cancellation → rebook < 24h
Pax > 100 → ops lead alert
Goodwill > €150 → approval required
Communication

Passengers know. Before they ask.

Notification by email, WhatsApp, and/or SMS. Room, transport, expenses, and support in one self-service app.

EMAIL sent 14:22
SMS delivered 14:24
WHATSAPP read 14:25
Compliance

Every decision has a name on it.

Automated, approved, or overridden. Every action logged with timestamp and actor. Finance and compliance have the answer before they ask the question.

14:22:04 Rule fired → voucher issued Auto
14:25:11 Rebook approved — 184 pax Approved
14:31:02 PNR-4421 upgraded — J. Alcázar Override

Runs alongside what you have. Replaces nothing you depend on.

API, file-based feeds, or manual intake. Connects to your ERP, PNR, and flight data without rip-and-replace.

Integration & orchestration

Fits your operations. Not the other way.

GDS, bedbanks, and direct contracts searched simultaneously. Total cost room plus transport optimized on every booking.

REST APIFile-based feedsManual intakePNR syncERP compatible
See the platform →
AI assistance Intelligent guidance

Next best action surfaced with reasoning visible. Accept, adjust, override.

Automated when appropriate Standard cases: zero clicks

Policy-compliant flows run automatically. Exceptions surface for judgment.

Human control Always one click away

Pause, reroute, or override any action. No action happens behind your back.

Full accountability No action without a trace

Every intervention: explicit, attributable, recorded. Compliance built in.

See it run on your operation before you commit to anything.

Pilot program

What a pilot proves before rollout.

Your data. Your policies. Your disruption scenarios. Three weeks. Real decisions. No lab scenarios.

Plan a pilot →
Pilot validation flow
Week 1 — Connect inputs: flight data, passenger records, hotel contracts, policies
Week 2 — Configure tier handling, approval rules, transport, spend limits
Week 3 — Validate with ops, finance, and procurement in the same workspace
Pilot scope 1

disruption workspace across operations, finance, and procurement

Week 1 Connect your real inputs

Flight data, passenger records, hotel contracts, and policies via API, file feed, or manual import.

Week 2 Configure policies and approval rules

Tier handling, spend thresholds, approval chains, transport constraints as your operation actually runs.

Week 3 Validate with your team

Hotel ranking, messaging, transport, exceptions, audit trail with ops, finance, and procurement before any rollout decision.

30 minutes. Your operation. No generic demo.

We'll walk through your disruption profile, passenger tiers, and exception flows not a scripted tour.

Live product walkthrough

See all five products working together across one disruption response flow.

Tailored to your airline

We focus the session on your operation, control model, and rollout questions.